Relocated from Palm Springs to join Coldwell Banker Realty May of 2010.  I am the Deal Operations Specialist and pride myself in customer service and currently carry the role of liaison between the Sales Agents and the applicable Service Centers. I am the main point of contact for “everything” in the office, assisting agents with questions, general office procedures, and ensuring that all paperwork is processed to the Service Centers.  My responsibilities include running the day-to-day operations and administrative functions of the branch office and providing exceptional customer service to all agents. This includes, but is not limited to, responsible for reviewing and auditing documentation for proper placement in the system. Enter information, upload documents and photos into local MLS.  Create and manage transactions in operating systems.  Send communication to Sales Associates regarding compliance.  Work with the branch office administrative staff, as well as Agent Services staff, to ensure data accuracy and compliance to prevent errors.  Provide customer support for all our agents and support staff at our branches.  Additional duties as required by business need. Including data entry, handling checks, scanning documents, following up with agents or staff when there are missing items or changes and ordering supplies.  Reviewing vendor invoices for payment.   This requires data entry and attention to detail as it may be tasked with updating AR accounts for our agents.  Reception responsibilities are to provide warm and welcoming environment for visitors and callers alike. This includes, but is not limited to, answering phones, and directing callers to the appropriate destination, checking, and responding to voicemails as needed, welcoming on-site visitors and processing mail to appropriate personnel. Other responsibilities include manage and maintaining physical office space.  Organize office events and manage the office calendar.  Provide back up support as needed when other staff members are out of offices throughout the region.  Attend required webinars and conference calls to remain current with business trends and requirements.  Enjoy everything about our office culture that my plan is to stay with Coldwell Banker Realty for as long as Coldwell Banker Realty will have me.